Privacy Policy

1. Introduction

MakerVera, LLC ("we," "our," or "us") operates the MakerVera platform, a software-as-a-service (SaaS) solution for makerspace management. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at makervera.com and use our platform, including any subdomains operated by makerspace organizations using our services.

By accessing or using MakerVera, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.

2. Information We Collect

Information You Provide

• Account Information: When you register, we collect your name, email address, and password. Makerspace operators may also provide organization details, billing addresses, and contact information.
• Profile Information: You may optionally provide a phone number, profile photo, and other details to enhance your account.
• Makerspace Activity: When interacting with a makerspace through MakerVera, we collect data related to memberships, equipment authorizations, bookings, event registrations, and class enrollments.
• Payment Information: When you make purchases or subscribe to services, payment details are processed securely by our third-party payment processor, Stripe. We do not store full credit card numbers on our servers.
• Communications: When you contact us for support or provide feedback, we collect the content of your messages.

Information Collected Automatically

• Usage Data: We collect information about how you access and use the platform, including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
• Device Information: We may collect information about the device you use to access our services, including device type, operating system, and unique device identifiers.
• Cookies and Similar Technologies: We use strictly necessary cookies to operate the platform and optional analytics cookies to understand usage patterns. You can manage your cookie preferences through our cookie consent banner.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the MakerVera platform
• Process transactions and manage memberships, bookings, and subscriptions
• Send transactional communications such as booking confirmations, membership updates, and payment receipts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

We do not sell, rent, or trade your personal information to third parties. We do not share your data with advertisers or data brokers. Anonymous, aggregated analytics data is only collected with your explicit consent.

4. Information Sharing

We may share your information in the following circumstances:

• With Makerspace Operators: If you are a member of a makerspace powered by MakerVera, the makerspace operator can access your membership data, booking history, equipment authorizations, and related activity within their organization. Operators cannot access your data from other makerspaces.
• With Service Providers: We engage trusted third-party service providers to assist in operating our platform, including cloud hosting (Amazon Web Services), payment processing (Stripe), email delivery, and analytics. These providers are contractually required to protect your information.
• For Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of MakerVera, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will retain your data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymous, aggregated data that cannot identify you and was collected with your consent may be retained indefinitely for analytics purposes.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Secure software development practices

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

7. Cookies and Tracking

MakerVera uses the following types of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include authentication tokens and session management. They cannot be disabled.
• Analytics Cookies (Optional): Collect anonymous, aggregated data to help us understand how visitors interact with the platform. These cookies do not identify you personally and are only enabled with your explicit consent through our cookie consent banner. No analytics data is collected until you opt in.

We do not use advertising, remarketing, or third-party tracking cookies. We never share analytics data with advertisers or data brokers. You can manage your cookie preferences at any time through the cookie consent controls available on the platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Data Portability: Request a machine-readable copy of your data.
• Opt-Out: Opt out of optional analytics cookies through our cookie consent controls.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@makervera.com. We will respond to your request within 30 days.

9. Children's Privacy

MakerVera is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly. If you believe a child under 16 has provided us with personal information, please contact us at info@makervera.com.

10. International Data Transfers

MakerVera is hosted in the United States. If you access the platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the platform. We encourage you to review this policy periodically.

This Privacy Policy was written in English. If a translation differs from the English version, the English version prevails to the extent permitted by applicable law.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@makervera.com